Below are the global customer case studies where Kontiki Labs has built AI powered chatbot solutions and amplified their sales and marketing objectives.

Ecommerce Chatbot on SHOPCLUES.COM

The Challenge:

Users were finding it cumbersome to navigate through multiple criteria or filters to find relevant products. The result was poor user retention and conversion rates.

The Solution:

Our custom-built NLU solution simplified and sped up product discovery by allowing customers to conveniently type out exactly what they were looking for. Additionally, the recommendation engine presented repeat customers with personalized product suggestions based on their purchase history, sentiments, and persona.

Features:

  • NLP Search
  • Recommender Engine
  • History using ML
  • Sentiment Analysis

Chat with the bot here

Event Chatbot for Spikes Asia Festival of Creativity

The Challenge:

Event organizers want to offer attendees an easy and hassle-free support to plan their event schedules and access event-related information.

The Solution:

Our AI event assistant smoothly interpreted user queries relating to schedules, speakers, venues and more. Using Machine Learning, it analyzed user queries and replied with personalized recommendations to suit specific interests.

Features:

  • 24x7 Assistance
  • Event Planner.
  • Category based content segmentation using ML.
  • Free text search driven by NLP.
  • Personalized recommendation. Set Reminders. Review Reminders.

    Geo Location. Sentiment Analysis using AI.

See the chatbot demo here

Customer Support Chatbot for a Silicon Valley Tech Giant

The Challenge:

Current human led customer service makes it difficult for consumers to get assistance from businesses and brands when they need without waiting.

The Solution:

Instead of making consumers wait indefinitely for human agents to respond, we automated the protocols to ensure minimal disruption and losses, improved efficiency in assisting customers and heightened responsiveness. Additionally, this became a part of the marketing lead gen top of the funnel which is totally automated.

Features:

  • Automated Messaging using NLU.
  • 24x7 Assistance.
  • Marketing Lead Gen using ML and AI.